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// Return Policy

Return Policy

What if I don’t love my canvas?

If you aren’t satisfied with your custom artwork, please let us know. We are more than happy to work with you to make your order perfect! 


Exchanges

Please contact us within 14 days of receiving your order and we would be happy to exchange your item(s) of equal value for only the cost of shipping for your new item(s). Scroll down for more information on how to start the return process!


Refunds

Please contact us within 14 days of receiving your order to return any item(s). Refunds will be processed upon the receipt and return of the item(s) by mail.  Shipping is non-refundable.  Scroll down for more information on how to obtain a refund. 

 

Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive.  

 

*Purchases on any sale items do not apply. 

 

What if my order arrives damaged or defective?

If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible.

  1. Take a digital photo of the damaged item; include a photo of the box if it was also damaged.
  2. Attach your digital photos to an email and send them to: info@joellejoy.com. Be sure to include the full name on the order, order #, item name and a brief description of the damage. 
  3. You will receive an email response within 1-2 business days to let you know that your request is being processed.

If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item by mail before the return can be processed.

 

How do I start the return or exchange process?

We offer a unique return process to make it quick and easy to exchange or refund your order.  Do not discard or mail back your item until you receive further instructions. 


To expedite your request for an exchange or refund please complete the process below.


1.  Contact us at info@joellejoy.com. Be sure to include the following:

  •  Full name on the order
  •  Order number
  •  Item name
  •  Reason for return
  •  Return or exchange preferred  (if exchange what item name and size)
  •  Please attach a photo of any damage or defect to the item if applicable

2.  You will receive an email within 1-2 business days with further instructions to complete the return process.

What If I need to change my order?

Address Changes
Please contact us as soon as possible with your new shipping address. If the order has not shipped out, we can update the shipping address. If your order is in the final stages of production we may not be able to update the shipping address.

 

Order Changes
If you need to change the size, image, or product type for your order, please contact us as soon as possible and we would be happy to make the change for you for no additional fee.

 

Order cancelation
All of our items are printed on demand and we get started on your artwork as soon as the order is placed. Due to the custom nature of our orders, all order cancelations will incur a 20% processing fee.  

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 14 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See 'Return Policy' under 'Contact' page for more information.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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